Sync / Backup Troubleshooting

1. Check Sync Status

• Open any shopping list.
• Tap the "≡" menu icon in the bottom-left corner of the screen.
• Verify that the sync status displays "Connected" and the sync status indicator appears green.

2. Sign Out and Sign In

• Open any shopping list.
• Tap the "≡" menu icon in the bottom-left corner of the screen.
• Select "Sync Setup" from the menu.
• On the "Sync Account" screen, tap "Leave Group".
• Confirm by tapping "Leave Group" again in the confirmation dialog.
• Tap the "Join Group" button.
• If you suspect your local data was not synced or backed up due to sync issues, select "Merge the app and group" in the dialog that appears.
• Wait for the sync process to complete.

Optional:

• Navigate back to the shopping list, tap the "≡" menu again, and check the sync status.
• The sync status should display "Connected", and the sync status indicator should appear green.

3. Ask for Help

• Open any shopping list.
• Tap the "≡" menu icon in the bottom-left corner of the screen.
• Select "Settings" from the menu.
• Scroll down on the "Settings" screen and choose "Send Feedback."
• Describe your issue in detail in the email form and send it.

Your support request will be submitted, and our team will respond as soon as possible.