Problem with subscription ( version 5.0.1.7 Pro )

Grocery Gadget Support -

Dear customers,

We apologies for inconvenience that you were prompted prematurely for subscription, which is for some reason is not visible. We are investigating this issue with Apple.

In meanwhile, as compensation we granted your account 1 month free subscription. Please, simply restart the app, in order for ads to be removed and subscription granted.

Please, contact us should you have any more questions.

Best regards!

Have more questions? Submit a request

46 Comments

  • 4
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    WickedShopper

    I paid for this app years ago. Why am I showing a "subscription" that expires in April? 

  • 4
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    Cheri Carroll

    I am a very UNHAPPY long-time user.  I've been using this app for a number of years and not only recommended it to a number of friends, but I also purchased it for a few as gifts.

    This last upgrade was the biggest "downgrade" ever.  I now have to pay for a "subscription" to get rid of ads, but that is why I purchased the app in the first place.  If you needed to gain more revenue, perhaps you could have considered adding an option to sync over multiple devices for a yearly fee.  I would have paid for that option.

    Unfortunately, your underhanded way of sneaking this subscription service to your loyal customers/users is totally unacceptable!!! If I had been aware of your intent, I would never have upgraded and continued to use the app as it was.

    I spent a lot of time and energy entering my personal items (that were not on the default lists) so that the app was perfect for me.  I am now cutting my losses and have found another app to use for my shopping lists.

    I noticed that you've pulled the app from the app store.  Perhaps all the negative reviews were not to your liking and you've finally paid attention to your loyal customers.  I will watch to see what comes of this but I doubt I will place any faith in your product again after this disaster.

    Edited by Cheri Carroll
  • 3
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    Trevor Alyn

    I agree with all of the above comments- I paid for this app so that I wouldn't have ads! This is ridiculous. And the fact that you snuck it in, only mentioning the new "All Lists" feature and "bug fixes" is deplorable and underhanded. You haven't released updates in ages, nor responded to requests for fixes or enhancements, but we're expected to pay now?!?
    I also can no longer move items between lists - all I get now is a delete option.

  • 2
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    Catherine Somers

    I AM IRATE! I paid for this app and have used it for years. You could charge me a VERY small amount once, once in a while, for an upgrade fee. I understand that you work to upgrade the app for new operating systems and maintain the systems so we can sync between devices and the website (though the website still sucks). But a monthly or yearly subscription is NOT acceptable. I bought the app for a reason, your price was a contract and an understanding between us, it was a large part of how I decided to choose this app and not one of the many, many others. I put the time and effort into the app because of the understanding that it was worth it because of that. AND WHERE ARE MY PICTURES that I spent YEARS putting into my items? THIS IS NOT OK. I need many of those pictures to identify which items to buy or for the people who shop for me to know what to get. It's a critical part of the app, they can't just disappear. I PAID FOR THAT ALREADY. And to just do it in the middle of the day without warning is NOT OK. I was at a story when it all changed. Not OK, really terrible service, the kind that gets an app to drop from 5 star ratings to 1 star ratings, which I do not want to do. Please fix this. You deserve to be compensated but this is not the way to do it. Right now I feel ashamed that I've recommended the app to so many people. Please fix this.

  • 2
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    Wendy Amos

    How do I "restart the app"? I've tried closing it out and going back in and that doesn't work. If I delete the app entirely and then download again from Apple it will delete my grocery list- I do NOT want to do that! HELP!!!

     

    Btw- I ALSO like above paid for this app years ago....

    secondly, WHERE did all my pictures of products go?????

    Edited by Wendy Amos
  • 2
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    Amy Kelso

    Why am I getting ads now, even though I have a paid subscription?

  • 1
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    Dunromin Farms

    Tom H.
    Here's the problem. We no longer have the application we bought, paid for, and integrated into our lives. So now we all have to shop for a replacement.
    In order of priority for me:
    1) Restore the application as it was before they "improved" it.
    2) Refund our money and put them out of business (one way or another) and I think ratings on Apple is a part of that. Another is holding Apple accountable for allowing things like this to continue.
    Apple doesn't hesitate to address a product that may not benefit their policies or their profits.
    Abusing customers in ways similar to this is becoming more of the norm. We need to vote with our dollars and pressure those who are affilliated or directly responsible for these damages, disruptions and frustrations in our daily lives.

  • 1
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    Cheri Carroll

    The app is no longer available in the Apple App Store.  

    I haven't seen any response from the company to the multiple complaints.

    I found how to restore my photos:

    Settings>Grocery G> scroll down and select "Show Images"

    My app shows that I have a valid subscription until May 9th.  I'm not sure what will happen after that date.

    I have since found a NEW grocery app "IntilliList".  It appears to be similar to Grocery Gadget.  I gave it a quick try and paid for the full version.  It will take some time to build my personal items with photos and prices, but it will eventually get there.  I actually like some of the features and I'm still working my way through its capabilities, but so far I am happy with it.  No affiliation, yadda, yadda, yadda.

  • 1
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    Dunromin Farms

    PAINFUL Option
    http://youtu.be/SO_3gFB_sS8
    Restore an older version. In my case 4.3.1.
    Lost years of notes of medicinal supplements for our health, sources, prices, and combinations of these items that worked for mine and my families health. All that data and research WIPED out because of these people's greed and their ability to avoid accountability.
    KARMA needs to catch up!
    If anyone knows if the old data was stored on my computer in Itunes and/or how to get it back, I'd appreciate knowing.
    I'm guessing if the old data is stored in itunes then a similar restore with some tweak to pull the data back on to the phone and NOT LET THE APP FLUSH the database might work. This clearing the data on a restore appears to be with mal-intent on the part of the software developers.

  • 1
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    Jodi Ruoff Dozer

    I like others paid for this app years ago. I have spent lots of time adding items, prices and sorting items. I will not pay more for this app that I have already paid for. So it's a no go for my on the subscription and I'm looking for a replacement app.

  • 1
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    WickedShopper

    Said exactly right Trevor. These folks screwed me out of money when they stopped supporting the Android version of this app after I had paid for it. I never could get any answer from them as to why they did that. Then, they failed to support or update the iOS app for a long time, but at least it still worked for me, so I sucked it up and kept on using the app. Now however, here they are yet again, demanding more money out of the blue with no advance warning in the notes. Hinky, underhanded BS. It would be something I could consider, paying for it yet again, if they had not already screwed me once, and they had been supporting the iOS app properly, but seriously?! No freaking way at this point. Fool me once, shame on me. Fool me more times, repeatedly, than once, and "F" you developers. Just, no.

  • 1
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    Charles Halvorsen

    Why can't I move items from one list to another any more? Where did my photos go?

  • 1
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    Saraswati

    Grocery Gadget was initially a product by Flixoft, Inc. and it appears that it has been bought out by Pingwell.   It is this new company, Pingwell, that has made this terrible PR blunder by not contacting  paid Pro users in advance of the move to a subscription service and automatically downgrading the app for loyal Pro users.  The Pingwell website claims, "Pingwell apps put shoppers first because attention is the scarcest commodity of all." That's rich. The Grocery Gadget app has been removed from the iTunes store, so I cannot find the cost of the subscription service. However, their "new" app, Shopping List-Grocery Exchange, is $0.99 for one week, $2.99 for 4 weeks, and a whopping $19.99 per year.  As others have stated here, I wouldn't mind paying a bit more for server usage, but I will not pay $19.99 EVERY YEAR for a list app. It's not as though this app offers security of sensitive information such as 1Password (a password manager). After my "free month subscription" of GG expires, I will be moving to another app, probably Intellilist <http://www.ameridea.com/en/apps/happylist/home.html> which has very good reviews on the ITunes store.

  • 1
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    Janice Bye Moore

    I'm with everyone above-i paid for this app and now it's saying my subscription has expired? What is up? Fix it please-the ads take away space on the page while shopping and actually have a negative impact on the product that is being advertised. I will purposefully avoid anything that is advertised there!

  • 1
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    Wendy Amos

    One of the reasons I paid for the app ( a long time ago) was so that I didn't have adds! The fact that you took my pictures away now makes you no better than any of the other grocery apps that are free mind you! I think you need to rethink our loyalty and make your financial changes with new customers only. You need to fix this immediately before you loose myself and all my family members. By the looks of these comments you might be loosing a lot of others also. It makes me wonder... Have you not heard the saying: don't bite the hand that feeds you...?

  • 1
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    Tom Henderson

    I paid substantially more than the price of a standard app for Grocery Gadget. I am now being asked to pay again. By all means use a subscription for new users, but don't rip off you long term loyal customers

  • 0
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    Terry Dunham

    I got my data back by syncing/merging two (iPhone, iPad) old lists, but neither came up with the most recent list.  And now 9/10 of the time I can't "add item" to a list (which i'm trying to do because i'm rebuilding my list with the most recent (disappeared) items.  

     

  • 0
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    Johnnie Love

    Subscription? What's going on? I've purchased and had this app for years. Are you telling me I have to make a payment again?

  • 0
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    Wendy Amos

    Dunromin Farms- I totally agree! Catherine Somers- that's what I said! I am SO with u!!! I too am SO TERRIBLY ashamed N EMBARRASSED that I recommended this app to SO many friends, relatives n complete strangers! Has anyone found a replacement app that HAS PICTURES??? I'm ready to cut my losses w this one!

  • 0
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    Dunromin Farms

    They have screwed this app us and are trying to screw us with advertisements, paid subscriptions, hiding images.
    How about a class action suite?

  • 0
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    Suzanne Laberge

    I am now afraid to restart the application and lose everything I I had to recreate

  • 0
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    Bernardo Viana Machado

    Hi, Anyone knows who to export the lists??? Suggestions of other apps for grocery tracking? Tks. Bernardo

    Edited by Bernardo Viana Machado
  • 0
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    Dunromin Farms

    They have screwed this app us and are trying to screw us with advertisements, paid subscriptions, hiding images.
    How about a class action suite?

  • 0
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    Suzanne Laberge

    I am more than pissed up with the Ads. 

    like many other users, I subscribed to the Pro version in order not to see any ads. 

    If you cannot comply with the original version, I also want to be reimbursed 

     

  • 0
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    Tom Henderson

    I don't see the problem. An average one star review on the App Store will get them LOADS of new customers. I guess the rating is plummeting by the day as long term loyal customers realise that they have been screwed over. RIP Grocery Gadget.

  • 0
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    Bernardo Viana Machado

    Hi,
    Really disappointed with this app! The hours and hours of time invested in the lists will now need to bejos re-placated in another one! Don' t believe it!
    This is a very clear case of wrong PR by the owners of the app! Too bad. Solution is deletion.
    Anyone knows the exact name of the developers?
    Problem is if they replicate this case in another app...
    Since Apple washes their hands in cases like this we need to make sure these developers are well known to avoid same situations in another apps appearing on the future!
    Shame on Apple on first instance! They need to control these cases on the store.

  • 0
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    Mary Snook

    I can't believe you're doing this.  I have all my items by aisle for four stores. Now depending on the price I'll have to start all over!

  • 0
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    Mary Snook

    I can't believe you are doing this!  I spent years marking all my items with their grocery aisle for four different stores!!  Depending on the amount of the subscription I'll have to start all over. 

  • 0
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    Jerry Patrick

    It was a great app when it first came out.  I bought 3 versions for my Family's iPhones.  Then we changed to Android phones 3 years later and had to once again purchase new copies at full price for Android versions. Then the Developers decided to only support the iPhone versions.  Now you can't even find the Android version to reload if you switch phones or have to factory reset.  But the Grocery Gadget web site still has an icon showing the various mobile versions but says the Android version is "temporarily" unavailable.  I guess that prevents them having to openly admit they took the money and left the customers with nothing in return.  Why not just be honest and post that you scammed people?  If anyone pays another penny for this app they deserve what they get.  There are enough comments around to let potential customers know what they are, or in this case aren't getting for their money.  Sad part... it really was a good app and anyone with any business acumen could have continued development and the profits.  I guess the original company got bought out and the new company will milk every penny they can from unwary people until there are no customers left.

  • 0
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    Johnnie Love

    I'm still seeing a subscription that ends in a few weeks. Do the developers think if they drag this on we'll disperse onto other apps and then snag the remainder of us in a smaller group? Imagine purchasing a car and after owning it for a few years, GM sends you a notice that if you want to keep using your car, you have to pay a monthly subscription.

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