1. Grocery Gadgets Help Desk
  2. Common Questions iOS

Sync, Backup, Password

Support Supervisor -

Create a free Group account right from the app if you have not already done so. This will upload your information to the web portal & backup current data (not history).

Sign-in to the same Group using the other device app.

Choose "Use group data" when prompted in the device with "less data". This will download your information to it.

Choose "Merge the app and group" on the device with up to date date.

sync_group.jpeg

Use a computer web browser to sign-in at the Web Portal www.grocerygadgets.com to work with your data and the information will be synced to your iPhone and vice-versa.

In case you want to have a history of back ups, use your iTunes backup tool.

iTunes_backup.png

You can also sync your devices by sending an email invitation with "Invite Others" tool.

iOS_Simulator_Screen_shot_Nov_11__2012_11.57.32_PM.png

If you forgot your password and can't sign in to your Group - press "Forgot password" and recover your password by Group Name or by Email.

iOS_Simulator_Screen_shot_Nov_11__2012_11.44.48_PM.png

You can also recover your password through the Web Portal www.grocerygadgets.com

Screen_Shot_2012-11-12_at_12.03.34_AM.png

Have more questions? Submit a request

8 Comments

Date Votes
  • 0
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    Keith Corbett

    Where can I see a history to confirm sync is happening at all?

  • 0
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    Jack Slater

    I have the pro version and thought the iOS app would sync additions and changes back to the web portal but it doesn't seem to do that!? Please advise or instruct.

  • -1
    Avatar
    Jesus Fuentes

    Hi. I have a doubt.

    I created a group and added many items. I let my brother know about this awesome app and he downloaded it also. He joined my group so that he woud have the same items we usually buy. But the issue is that I realized the shopping list is also synced. What should I do to have the items synced but not the shopping list (things to buy)?

    Thanks in advance

  • 0
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    Abdullah Bacus

    My sync is not working on my Moto X with Android 5. Is anyone else having this issue?

  • 0
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    Mino Vaknin

    I'm getting a syncing arror when joyning my group "The sertificate for this server is invalid". please fix the problem.

    Thank you in advance!

  • 0
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    Bud Simrin

    I'm having the same problem as Mino Vaknin, certificate invalid. This just started happening today.

  • -1
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    roger kass

    I have the most recent app and it will not sync on an iPhone 6 with iOS 9.0.2 and it says cannot connect to the server, what is the clitch/bug or do I have to abandon Grocery Gadget?

  • 0
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    Jorge Laguna

    My sync is not working on with Android.

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