Troubleshooting Synchronization

Support Supervisor -

1. Make sure you have only one GG app installed. If you have both Pro and Free/Basic versions - uninstall Free/Basic.

2. Leave Group/Join Group on all devices

3. Double-check your password. Recover it from the app or Web Portal.

4. Check Sync Setup indicator is green. If it's red - your local network is slow/down.

Have more questions? Submit a request

2 Comments

  • 0
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    WickedShopper

    Is Android app being supported or not. No suggestions in this forum work to get my HTC One synch function to work. This has not works since last year and repeated emails to dev's provide no response other than a link back to this forum which does not seem to be monitored.

  • 0
    Avatar
    Paul Laba

    Is anyone monitoring this Grocery Gadget support site?

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