Support Supervisor -
1. Make sure you have only one GG app installed. If you have both Pro and Free/Basic versions - uninstall Free/Basic.
2. Leave Group/Join Group on all devices
3. Double-check your password. Recover it from the app or Web Portal.
4. Check Sync Setup indicator is green. If it's red - your local network is slow/down.
Is Android app being supported or not. No suggestions in this forum work to get my HTC One synch function to work. This has not works since last year and repeated emails to dev's provide no response other than a link back to this forum which does not seem to be monitored.
Is anyone monitoring this Grocery Gadget support site?
Here we are in the year 2020 and GG sync continues to fail. With 4 iOS devices, my wife and I are not going to sign out and back in to the group every day. Sync used to work fine in real time. Now it has been broken for months. Please fix.
I had to get a password reset to sign in for sync but now it won't take the password
I am really struggling to fix this - I just got a new device and there is nowhere to sign into my account or group that I can see in the IOS app
12/2/22, beginning today the app crashes when I attempt to delete purchased items. I have enjoyed Grocery Gadget for years. This is the first malfunction that I have ever experienced. I am using an iPhone 13 Pro.
I had the exact same crash today as George Ramirez. Killing and restarting the app didn't help. What did help was to leave my group and restore (not merge) from the group.
I’m not part of a group, so Rocket J Squirrel’s solution won’t work for me. Also didn’t work: rebooting my iPhone, swiping the grocery gadget app off my screen, deleting a number of “never used” grocery items from the master list (thinking that perhaps I had exceeded the functional capacity of the app by adding too many of my own items to the master list).
The app still closes (crashes) upon all attempts to delete an item from my shopping list😣
George, I suppose you could create a group of one, leave it, and rejoin it. (This is slow because it will upload and download all your list items.) If that helps, you can leave the group again.
I'm in a group because the wife and I share lists.
The other thing to try would be to uninstall and reinstall GG.
I wonder if this reflects a server error of some kind since it happened to both of us on the same day and never happened before.
I am also experiencing the same issue as George Ramirez. Trying to delete bought items crashes the app. Trying to add a new item crashes the app. My phone is an iPhone 11 Pro. I have used GG for years and have never had a problem before.
I'm hesitant to uninstall and reinstall, as I have years of product data associated with my lists. Will that be lost?
I'm experiencing the same issue as George Ramirez which started yesterday, in the middle of the day. My husband and I were using it in the morning to add items and by afternoon, it wouldn't work. I'm hesitant to leave the group to rejoin as I've had trouble rejoining the group in the past. I have a lot of lists and data on the app as I use it to track in categories other than groceries. Why did this happen to so many people suddenly?
SOLVED: I took the *extreme measure* of deleting the Grocery Gadget app to solve my crashing problem.
THE DOWN SIDE: As I expected, years of my personally added items, stores, prices, etc. were lost. The frustration of dealing with the crashing app is worth the fresh start for me. New Year coming - time for some housekeeping. Not everyone’s cup of tea I know, but I moving forward. Best wishes to you all. I appreciate you weighing in to publicize our collective problem. ONWARD!
I think you could have avoided data loss by creating a group of one. That would have stored your items on the GG server.
Well, I was having all the same problems that others mentioned recently. The group syncing wasn’t working so I deleted the app and all my custom data. I reloaded the app and still the same problem. Sigh… got any more suggestions?
I created a data group and deleted as suggested, but that didn’t work for me. ONWARD!😊
To Martha, try deleting the app again then power off your phone and turn it back on.
Same problem here — I’ve used the app for years and years without a problem, until today. Now I can’t add an item or delete an item without an instant crash. I’m NOT going to delete the app and then try to re-create a decade’s worth of customizations if I can possible help it. I’m hoping the developer is aware of the problem and will get a new update out ASAP that fixes everything.
Don't just hope, report the problem from within the app. Tap the gear, the scroll down to Send Feedback.
It seems the problem started for me when I updated my iPhone 13 Pro to iOS 16.1.2. That’s when my check marks won’t clear and all of the pictures for my grocery items all disappeared!! Hopefully this gets straightened out soon or I’ll try another grocery app!!!
I have Grocery Gadget on my iPhone 13 Pro and on my iPadPro. I rarely rely on syncing between these two devices. I noticed that the sync was not working a couple of days ago. This sync problem may have started when I upgraded the iPhone IOS to 16.2. I upgraded the iPhone to IOS 16.3 and the sync issue seems to be resolved. At least the sync is working now.
Sync isn’t working for me and all devices are on current version of iOS
App is no longer syncing across iOS devices. Used to work fine.
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